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DESCRIPTION

Join Amazon's Benefits Technology team and help make a difference for all Amazonians! We are currently looking for a Business Analyst to develop and drive actionable insights through sustainable analytical solutions. We need an analyst who is passionate about the Customer Experience, who thinks and acts globally, and who has the ability to contribute major innovations to join our Analytics team supporting Global Benefits. For example, our team is exploring opportunities to integrate GenAI to our datasets to automate insights to our stakeholders.

Amazon is known to be a metrics driven culture. This role will be responsible for answering questions about the state of our business, generating new insights to help guide the strategic direction of Global Benefit. Your contributions include building new metrics, and reports for all levels of our organization, coordinating the integration of new data sources into our data platforms, and ensuring data cleanliness and accuracy. You will act as the primary point of contact for metrics, analysis, and visualization.

Key job responsibilities
- Have passion for sourcing, maintaining and visualizing data
- Demand data accuracy in their work
- Stand before stakeholders, including senior leaders to clearly communicate strategic findings and recommendations
- Prioritize and manage multiple requests simultaneously
- Advocate for working backwards from the customer
- Be willing to learn new skillsets and tools to deliver results
- Manage work across multiple clients through rigorous prioritization against organizational goals and properly design solutions to realize benefits from data automation while maintaining high standards.
- Ensure customer requirements are well documented and lead discussions with technical teams to ensure product architectural design meets needs.

A day in the life
As part of BXT-Tech, we work with PMT, TPMs, SDMs, DEs, and BIEs to design and deliver analytical solutions. Our customers span across across multiple business areas and programs, so expect our scope to be the same. This can include working with business customers requiring reporting tools or metrics to track the health of their programs across: Employee Benefits Awareness, Financial Benefits, Health & Wellness, Employee Assistance, Communications, or Contact Centers. The Business Analyst coordinates with PMTs, to help design and develop new reporting solutions and working with SDEs and BIEs to help integrate the data they need.