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DESCRIPTION

Amazon is at the forefront of innovation within the space of fulfillment technology and robotics. We are
seeking an innovative and solutions-oriented Operations Engineer to be a part of our global effort to
develop and deliver the next generation of world-class technology systems inside our fulfillment centers.
In the Mechatronics & Sustainable Packaging Customer Experience organization, we have the unique
role and privilege to work backwards from our customer needs and represent their voice through the
entire products’ lifecycle (from product development, to deployment, to support & service), embodying
Amazon’s leadership principle: Customer Obsession. We raise the bar on the readiness of new
technologies in deployment and on the performance of those already in production; our mission is to
transform “stand-alone work-cells” into “end-to-end integrated solutions” that are safe, easy-to-operate,
easy-to-maintain, easy-to-deploy, and easy-to-service.
This position is responsible for the schedule, scope and cost planning for large scale fulfillment
technology and robotics projects into both live and new fulfillment centers across Europe. As an
operations engineer, your primary role is to own the coordination and execution of installation,
commissioning, and performance ramp up of the product in the field allowing the engineering and
product team to focus on the system performance improvement and optimization. In parallel to the
execution, you will be responsible for driving continuous improvement ideas into both the deployment
cycle time (safety, quality and productivity), and will be responsible for detailing engineering design
improvements to the hardware engineering and product teams, to simplify the installation. This role will
require the ability to build relationships and capture and synthesize the voice of the customer.
Come help us make history!

Flexible locations across the EU (Italy, Germany, Spain and France) and the UK.

Key job responsibilities
-You will manage the development of project plans and technical solutions which may be defined
-You will Influence internal and external partner teams and suppliers
-You will own the tactical planning on the installation of difficult cross-functional projects with considerable impact across the functions of schedule, scope, cost and product performance. Projects may span organizations or geographies in support of a business objective, and includes the management of contractors and vendors
-You will support the strategy of your program/product for annual planning of resources and budget, defining deployment plans of record and continuous improvement goals. This includes setting standards, driving mechanisms and delivering efficiencies across both deployment execution and machine performance, based on your own observations and the voice of the customer
-You will own communication of program execution and performance both verbally and in writing, consolidating inputs across multiple internal cross-functional business teams
-This is a travel-based role and you will be expected to travel to meet the requirements of your
projects across Europe, upwards of 90% or more

A day in the life
In this role you will be focused on two primary lines of effort. The first is deployment project management, and the second is product ramp up support. On a daily basis you will be expected to collaborate with hardware engineering, technical program and product managers, and internal customers including site maintenance and operations teams, to ensure the product you are deploying, is both ready for deployment and capable of achieving the business requirements. You will travel to your project sites, collaborate both virtually and in person, to ensure all business stakeholders are aligned on program status. You will manage the day to day project scheduling and budget management, and work
on continuous improvement activities to improve the projects in your space. You will spend time with mentors and your manager to develop your professional skills, and collaborate amongst your team to move the needle on the services you are accountable for.

About the team
The CX (Customer Experience) team within Mechatronics & Sustainable Packaging
works backwards from Internal Customer insights to (1) Validate, (2) Deploy and (3) Support MSP
solutions globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified
accountability in the field towards our internal Customers (Maintenance, Operations, ACES, Process
Engineering, GES Ops Engineering, etc.), enabling vertical integration and life-cycle management of MSP
solutions across 3 pillars: (1) Quality Assurance, (2) Deployment & Ramp-up, and (3) Support. (1) MSP CX
Quality Assurance is a new team under establishment that will own qualifying and testing MSP solutions,
and validating they are ready to launch; it will adopt a comprehensive and continuous approach to
qualification, beginning at the earliest stages of one’s lifecycle to represent Customer requirements and
continues through all future changes towards the latest stage of deprecation, working backwards from
Customer needs. This team will tightly partner both within MSP (with the product, development and
scale teams) and outside MSP (with Ops, RME, PE, ACES, GES, etc.). (2) MSP CX Deployment & Ramp-up
leads on-site implementation activities providing continuity from early field-Alphas/prototypes, through
Betas, and up to General Availability (GA) through the first few months of site ramp-up. (3) MSP CX
Support provides Technical, Safety, Operations, and Maintenance Support for MSP solutions that have
graduated to Production.