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DESCRIPTION

Have you ever ordered a product from Amazon and been amazed at how fast you receive it? Every day, Amazon engineers are relentlessly working to decrease the time between clicking and delivery for our customers. The Amazon Fulfillment Technologies (AFT) organization owns all of the software and infrastructure that powers Amazon’s world-class fulfillment centers, including the fundamental data and services that drive our catalog and inventory systems. AFT builds and operates the software, hardware, and processes that run the global network of fulfillment centers. These systems underlie everything we do – tens of millions of items in the catalog, hundreds of millions of items of inventory, and billions of transactions each year!

AFT is at the forefront of combining HCD, technology, process optimizations, workflow models, sensors etc. to solve complex operational and fulfillment problems. With rapid expansion into new geographies, innovations in supply chain, delivery models and customer experience, increasingly complex transportation network, ever expanding selection of products and growing number of shipments worldwide, we have an opportunity to build software that scales the business, leads the industry through innovation and delights millions of customers worldwide. We leverage cutting edge technologies in big data, optimization techniques, machine learning, real time analytics and high volume, low latency, high availability services.

We're looking for entrepreneurial, innovative individuals who thrive on solving tough problems. We are investing in a deep technical team to pursue a transformation opportunity around advertising identity. The successful candidate will build upon technical skills and core program management successes.
A Technical Program Manager (TPM) will partner with engineers, other TPMs, Product Managers and senior management to help create world-class solutions. We're looking for people who are passionate about innovating on behalf of customers, demonstrate a high degree of product ownership, and want to have fun while they make history. The ideal TPM is a creative, demonstrated leader with superior analytical abilities and an expeditious drive to deliver results. This opportunity requires deep technical, problem-solving and communication skills.

Key job responsibilities
Engineering execution - drive crisp and timely execution based on customer impact and business opportunity
Priority management - manage diverse requests and dependencies from world-wide teams
Process improvements – define, implement and continuously improve delivery and operational efficiency
Stakeholder management – interface with and influence your stakeholders, balancing business needs vs. technical constraints and driving clarity in ambiguous situations
Operational Excellence – monitor metrics and program health, anticipate and clear blockers, manage escalations

A day in the life
You organize a design review with a partner engineering team and ask probing questions to ensure the design meets customer needs. At the conclusion of that meeting, you ensure everyone understands what are the follow up action items, who owns them, and what are the expected delivery dates. You write a 1-pager to ask senior leadership for their guidance on a project issue that has bubbled up and could block the team. You prepare a bi-weekly program summary keeping senior leadership and other interested teams aware of progress toward goals.