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DESCRIPTION

Shopbop.com is seeking a Business Analyst to support the Sr. Product Manager of Logistics, and the Operations team. This position will be responsible for delivering accurate business and cost reporting metrics for Outbound, Inbound and Return logistics while developing data visualizations and building automation solutions that drive business decision making and process improvement. You will define core metrics and KPIs, build analyses that uncover actionable insights and tell a story, and create/maintain operational dashboards used by a variety of stakeholders. The position interfaces with stakeholders ranging from product managers, software, and data engineers.

The ideal candidate will draw upon advanced analytical, problem-solving skills, and passion for delivering business insights and analytics. This role has great exposure to a broad scope that can shape the future of operational fulfillment.

Business Analysts are responsible for converting data into actionable business insights. They are analysis experts who leverage a variety of data platforms and analytical tools to provide timely, meaningful, and consumable information. They build deep contextual and domain knowledge. They ensure data quality and build scalable tools. They communicate findings with the most effective and influential methods.


Key job responsibilities
- Provide data management processes such as accessing raw data feeds, building queries and macros, writing VBA code, organizing data and designing reports that present status-at-a-glance visualization for business performance.
- Retrieving and analyzing large sets of data using Excel, SQL, and other data management systems.
- Designing and implementing reporting solutions to enable stakeholders to manage the business and make effective decisions.
- Taking ownership of reporting processes to ensure that each report is accurate and timely with a high degree of customer focus in resolving data discrepancies.
- Monitor existent metrics, build new metrics, and partner with internal teams to identify process and system improvement opportunities.
- Support cross-functional teams on the day-to-day execution of the existent program implementation.
- Driving small to medium operational enhancement projects.
- Generate complex queries to dive deep on process issues
- Innovate to improve customer experience