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DESCRIPTION

The Employee Relations team supports Amazon Associates and work with third-party service provider teams that execute Amazon’s last mile delivery services. We are seeking a Senior ER Manager to work in our team in Spain that posseses a demonstrated ability i) to quickly assess data, workplaces, behaviours, and relationships to identify risks and gaps in the work environment; ii) to develop and execute sustainable, scalable initiatives, mechanisms, and programs that affect long-lasting changes at all levels; and iii) to influence leaders to win alignment, support, and change agents. The Senior Manager will possess significant employee and labour relations expertise, excellent judgment, and highly-developed analytical and communication skills. You will own ensuring that fair, consistent, and transparent employee relations processes are applied at our delivery stations so that we can maintain a positive experience for last mile associates. You will provide guidance to in country senior leadership teams when introducing programs that foster a positive and engaging relationship with our employees and service providers. Amazon works with and respects the right of employees to establish and join works councils, choose and engage in constructive negotiations. In support of these mechanisms, you will support Amazon with strategic and operational advice in terms of trade unions and works councils.

Key job responsibilities
The Senior Employee Relations Manager works as part of the senior leadership team, developing and delivering projects and programs whilst ensuring, through a team of local Operations and HR Managers and country Employee Relations teams, the effective delivery of an excellent customer experience.

A day in the life
• Associate Engagement: Develop and assess engagement mechanisms that maintain positive workplace environments for drivers; assess and inform leadership on key areas of improvement both locally and across network.
• Labor Relations Advice & Strategy: Identify trends and challenges, predict and mitigate risks, and develop and execute solution-focused strategies and programs.
• Crisis Management: Work reactively on crisis-oriented issues under extreme time limitations while exercising excellent judgment and leadership
• Project Management: Independently design, own, and lead successfully large-scale, network-wide projects that improve frontline partner experience
• Analyse and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs
• Deliver Innovative Solutions: Challenge current practices, industry status quo, and generate creative mechanisms that bring about large-scale solutions
• Provide Labour Relations Advice: In partnership with our legal teams, provide accurate and timely advice on works council and other workplace mechanisms in concert with meeting business needs.
• Communicate Effectively: Rapidly produce high-quality written communications that concisely analyse problems and move solutions from concept to execution
• Lead Through Others: Build constructive relationships with critical stakeholders and peers to share information, influence change, and leverage resources to deliver results
• Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions
• Work at Scale: Design solutions for a single person, station, or situation then translate, design, and launch sustainable mechanisms for entire networks: Build constructive relationships with critical stakeholders and peers to share information, influence change, and leverage resources to deliver results


About the team
Employee Relations work hard to ensure that Amazon is not only be the most customer centric company where our customers can find, discover and buy anything online, but also become the most employee centric company in the world. This is your chance to make history! This role reports to the EXR Head of Country, Spain and works alongside an experienced and highly supportive and cohesive team across multiple Operational business lines.