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DESCRIPTION

Amazon Renewed is Amazon's global, rapidly growing, refurbished products brand. Our purpose (why) is to give a second life to once-loved products. Our vision (what) is to make discovering and buying non-new products just as easy and trusted as it is for new products, (how) by empowering consumers to easily discover, evaluate, and select more affordable and sustainable products. In essence, we aspire to transform how customers discover and buy refurbished products by combining the trust and convenience of buying new products with the savings and long-term environmental benefits of buying preloved.

The worldwide Renewed Global Product, Quality & Operations Team is seeking an experienced, motivated, data-driven Sr. Product Manager (Technical) for the backend of Renewed's CX and systems. This individual will lead our strategic pillar to "make Amazon the preferred destination for buying and selling non-new products," and more specifically, the backend systems that power the CX to deliver on this (e.g., FMA, CMT, etc.). This leader will work to define and identify top CX opportunities to improve customer trust and discoverability (including from idea/PRFAQ, to roadmap prioritization & ownership, to delivery through Tech team partnership). This leader will also partner with many central teams where our CX overlaps, such as pricing, personalization, DPX, OffersX, Search, etc. - focused on the backend enablement.

More on Amazon Renewed: Amazon Renewed is the leading destination for high-quality refurbished and qualified pre-owned products across dozens of product categories in fifteen countries around the world. Products are sourced from qualified third-party Selling Partners, Retail Vendors and Amazon-manufactured devices. We earn customer trust by providing a clear and simple option to discover, compare and purchase renewed products. Customers will be delighted in the quality of products and the discounts they receive, and they will know they have a one-click process to return products for their full satisfaction using the Renewed Guarantee.

More on this Role: This individual will be responsible for mapping our customer journeys, identifying top opportunities, building a roadmap, and prioritizing our tech-based initiatives to improve CX. You will also influence other organization’s OP1s, such as feature introductions in CMT, BuyX, OfferX, etc. to delight our customers and grow the Renewed business. This individual will own the backend that powers CX alongside a peer PM-T who owns the frontend, manage tech processes and mechanisms in partnership with our Tech team, support business stakeholders, and should be experienced and comfortable with making feature delivery and tradeoff decisions. The ideal candidate will collaborate and influence across multiple Amazon organizations, serve as the “Voice of the Customer” in meetings, find ways to streamline and reduce tech debt to increase output, build strong relationships with our business stakeholders and earn trust with leadership via critical product reviews and other planning mechanism (OP1, OP2, MBRs). The candidate is a pre-existing PM-T or other technical role, will have a strong ability to assess financial impact and drive prioritization, excels at working backwards from the customer, developing metrics and driving our roadmap, writing persuasive business documents, driving crisp prioritization, and influencing others.