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DESCRIPTION

At Amazon, we're working to be the most customer-centric company on earth.


If you are passionate about driving quality in software engineering, and a culture of excellence across broad range of technology and science organizations - this role will be an ideal fit for you. As a TPM for engineering excellence for the retail category technology teams, you will help identify and implement process improvements across a broad range of technology and science teams working on the entire spectrum of retail technology, cutting edge machine learning algorithms and break through device and CX interactions.

We are looking for a passionate, innovative leader to lead a team of technology program managers to drive continuous improvement. The leader will use data driven metrics to reduce defects and drive efficiencies while leading operational excellence initiatives.

Key responsibilities of the role include (not limited to):
· Defining the strategy and mechanisms to measure success of strategy for your domain.
· Hiring and grooming a high performing program management team and drive organizational success by establishing, measuring and tracking team and individual goals.
· Developing and implementing scalable closed loop internal and external engagement mechanisms to enable team strategy.
· Work across peer teams and stakeholders to drive data driven process improvements to achieve resiliency, efficiency and scale for the issue support function.
· Responsible to assess team’s performance towards organizational goals and communicate progress and action plans to leadership and stakeholders.
Operations performance and provide perspective as an input into product development and process improvement for partner teams.
· Monitor and Provide metrics inputs to various reporting decks; communicate key performance indicators and process toward efficiency and effectiveness goals

The ideal candidate is:

· A leader focused on developing a successful team by proactively removing bottlenecks, using high judgement to prioritize initiatives, and investing in coaching and career development.
· A structured problem solver who develops and delivers an execution plan to achieve to achieve program objectives.
· Customer obsessed in their approach to measure and analyze issues and developer of scalable solutions through their team.
· A clear communicator who interacts with stakeholders across levels and functions to gather input and feedback



Key job responsibilities
Drive consensus with Senior leadership and work to get alignment for specific goals.
Define SMART goals that can apply for organizations growing organically.
Ability to define planet scale processes which provides structure for complex systems and ML models.
Drive planet scale programs across North America Stores which include but not limited to compliance and SDO mandates.
Ability to communicate across multiple senior leadership chain and complete tradeoffs.
Model best practices in communications (status reports, program documents, PR/FAQs, stakeholder management), planning and scheduling, identifying critical path, managing within budget and resource constraints, managing risk, and escalating appropriately.
Resolve significantly complex problems and provide a long-term beneficial impact on a product, company technology, or on engineering overall.
Identify and tackle intrinsically hard problems. (e.g., highly complex, ambiguous, extremely complicated, with little to no existing structure, have significant business or security risk or potential for significant impact)