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DESCRIPTION

Amazon Web Services (“AWS”) has been the world’s most comprehensive and broadly adopted cloud platform. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. This team is diverse, it builds and supports products, applications for AWS sellers, manages large scale infrastructure of 1P and 3P platforms. The AFX (AWS Field Experience) team with in SMGS, is looking for a passionate, innovative, committed Sr. Technical Program Manager (TPM). As a Sr. Technical Program Manager, you will ensure the teams are delivering the highest quality products and services predictably while meeting the technical needs of our community. You will guide both strategy and tactical decision-making to deliver complex cross-team programs. As well as partner with program managers to help support the strategic deliverables while working with engineering to support important technical efforts.

The role will require constant balance between long term product vision along with addressing immediate needs, driving an incremental approach that is metrics and data driven. It will require communicating effectively with leaders across Director and VP level on a regular basis while ensuring that the teams are aligned and stakeholders are aware of key performance indicators. The role is a hybrid of having deep technical knowledge and being instinctive on how to enable the most effective Field organization on earth to delight AWS customers. We accomplish this by delivering a best-in-class Field experience through:
* Integrated, personalized experiences
* Secure data and contextualized insights supporting the entire customer journey
* Machine learning and generative AI (GenAI) to deliver a step change in Field productivity and customer experience

Key job responsibilities
You will be responsible for diving deep into technical systems, understanding them well and staying connected to the details
You will be responsible for delivering results despite working in an ambiguous environment
You will need a strong bias for action and be able to handle multiple priorities simultaneously
You will define strategy and build and execute road maps for the programs you own.
You will be responsible for overall coordination, quality and productivity and will be the primary point of contact for world-wide stakeholders of programs that you run.
Throughout, you will internalize Amazon’s Leadership Principles, and live those into everyday practices to guide your programs to success.