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DESCRIPTION

Amazon North America Stores (NAS) Design organization is seeking our next UX Designer. Our team is dedicated to being the beacon of design excellence within the highly visual, emotive, and impassioned space where shopping and cutting-edge technology meet. We need your experience, optimism, and energy to build simple, fluid, and beautiful experiences that accommodate Amazon’s growing and diverse product selection (e.g. household basics, beauty, fashion, home and lifestyle, pets, automotive, electronics, and more), and give customers everything they need to make confident buying decisions while delighting them along the way. We are constantly spotting opportunities to set new standards and challenge the status quo, which is why we need people who are aligned with our leadership principles and ready to make a serious impact on our industry and the world. A UX Design role on our team offers the opportunity to lead the design of innovative retail and platform shopping experiences across multiple big, exciting and diverse programs worldwide.

You’d be perfect for this role if:
- You have a portfolio of launched work demonstrating measurable impact of your design and a strong understanding of user-centered design principles.
- You thrive on discovering big and small ways to make improvements to the customer experience.
- You are fluent in performing UX heuristic and information architecture evaluations, secondary research, and user testing.
- You have excellent in-person and remote communication, presentation, and interpersonal skills – including the ability to communicate design concepts clearly and persuasively across different audiences and disciplines.
- You work well in multi-disciplinary environments where everyone has a seat at the table and equal responsibility for customer outcomes.
- You are a self-starter who is comfortable wearing many hats and can confidently navigate ambiguity.

What you’ll do:
- Work iteratively and collaboratively with a cross-disciplinary team (product owners, developers, researchers), using lean and agile methodologies to explore, test, and implement designs.
- Propose ideas and build new features that give customers the confidence to purchase products and services from Amazon.
- Create sketches, flows, wireframes, prototypes, and high fidelity mockups as needed to effectively conceptualize and communicate detailed experiences.
- Responsibly and effectively advocate for the customer, fostering a shared understanding of the customer-centric intersection between design, content, business and marketing values.
- Optimize the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques like usability testing, user research, and interpreting analytic data.
- Present design work for review and feedback to UX peers, product, & engineering teams.
- Contribute to a thriving design culture.

About the team
We’re an eclectic creative team of design, research, writing and design technology professionals that share our experiences and help each other succeed. Our creative work impacts millions of customers, thousands of selling partners, and hundreds of coworkers every day. We hire people who are unafraid of bringing their authentic selves to work. Our inspiration and collaboration depend on the diversity of our teams and the inclusion of all voices in our process. We love a complex problem and moving fast in a growing and changing environment. We appreciate action and learning from mistakes. Championing our customers, placing their particular goals in the forefront, informing the collective design, and lifting customer empathy across the larger organization gives is our jam. Our creative work impacts millions of customers, thousands of selling partners, and hundreds of coworkers every day and we are proud to be a part of it.