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Sr Customer Research Manager, AWS Customer Research, AWS Customer Research

Amazon

Amazon

Customer Service
Seattle, WA, USA
Posted on Jul 30, 2024

DESCRIPTION

AWS is seeking a strategic and customer-centric Sr. Market Research Manager to drive insights that shape our future product roadmaps and go-to-market strategies. In this pivotal role, you'll be responsible for executing primary research, analyzing data, and delivering compelling narratives that guide decision-making across AWS product and marketing teams. As a Sr. Market Research Manager, you'll collaborate closely with product managers, marketers, and senior leadership to understand their business objectives and craft tailored research plans. You'll design and oversee diverse research methodologies as you help AWS formulate, build, introduce, and position future products. Your ability to synthesize complex data into actionable insights will be critical in informing product strategy, positioning, and marketing initiatives. You'll be a champion for customer-centric decision-making, ensuring that research findings are communicated effectively and drive meaningful business impact. The successful candidate will be a self-starter, with strong attention to detail, vocally self-critical, with an ability to work in a fast-paced, high-growth, ambiguous, and ever-changing environment.

Key job responsibilities
• Develop and execute a strategic research roadmap aligned with AWS's product and marketing priorities
• Partner with cross-functional stakeholders to define research objectives, methodologies, and sampling strategies
• Analyze diverse data sets and extract insight to foster insights and strategic guidance
• Craft compelling narratives that distil complex insights and strategic guidance to socialize research findings and recommendations
• Design and implement quantitative and qualitative research instruments, including surveys, discussion guides, and data analysis frameworks
• Hands-on-builder both in the development of online surveys and moderating interviews and group discussions
• Vendor manager who can build best-class ecosystem of research partners to support research initiatives


About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.