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Operational Excellence TIPM , OpsTech Engineering
Amazon
This job is no longer accepting applications
See open jobs at Amazon.See open jobs similar to "Operational Excellence TIPM , OpsTech Engineering" WCT-FCT.Nashville, TN, USA · Texas, USA · Austin, TX, USA
Posted on Jul 23, 2024
DESCRIPTION
The OpsTech Solutions organization, with an unparalleled scope, is part of the Amazon’s WW Operations & Robotics team. We design, deploy and support IT infrastructure, devices and Services across Amazon’s Global Fulfillment Centers, Transportation (Middle Mile, Last Mile & Logistics), and Specialty Customer Solutions (Amazon Fresh, Prime Now, Lockers, Pantry, Campus, and Prime Air). Our customers range from Amazon lockers to Amazon’s Air Hubs.
OpsTech Infrastructure Engineering Programs (Infra Eng Programs) owns operationalizing and deploying OTIE and Robotics solutions and at massive scale. These solutions include highly reliable IT infrastructure, adding security enchantments, improving service delivery all with the direct objective to scaling Amazon’s efficiently, delivery speed, and driving new innovations for customers.
OTIE is seeking a seasoned, results-driven, and strategic leader to join our team as the leader of Operational Excellence. In this role you will partner with with strong technical leaders to establish key performance indicators (KPIs) for our products and services, used to guide day-to-day operations. You will be responsible for ensuring operational efficiency and effectiveness, while overseeing a Correction of Error Program (COE), and conducting Weekly Operational Reviews (WOR) with Engineering leaders. A key aspect of the role will be to create a culture of Operational Excellence (OE) in the organization. The successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, and the ability to deliver as an individual contributor and by influencing within the org. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.
* Establish Key Performance Indicators (KPI’s) and focus on Operational Excellence (OE) to improve the reliability, availability, security, and quality for the solutions and products utilized by customers. All done in collaboration with cross-functional teams to ensure alignment with organizational goals.
* Create a culture of Operational Excellence (OE) fostering a data-driven mindset, leading to increased customer satisfaction year-over-year.
* Own the Correction of Errors process to reduce defects.
* A successful candidate will have experience operating in high-pressure situations, a proven ability to handle competing priorities and possess a high level of discipline while remaining flexible.
* Identify areas of improvement and drive initiatives to address failures in systems and/or process.
* Lead the weekly operational review (WOR) mechanism with leaders, providing insights, feedback, and actionable recommendations to drive continuous improvement.
* Be an evangelist of OE, promoting KPIs, tracking biggest risks, helping to define success metrics, while simultaneously protecting and enhancing the customer experience.
* Excellent executive communication, writing, and negotiation skills to prioritize OE and get commitments from internal stakeholders, including TPMs, SDEs, SDMs, program managers, and leaders at multiple levels across operations, legal, and business areas
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!”
BASIC QUALIFICATIONS
* Bachelor's degree in Business, Engineering, or a related field (Master's preferred).
* Proven experience in operational excellence, process improvement, and KPI development.
* Strong leadership skills with the ability to collaborate and influence at all levels of the organization.
* Excellent analytical, problem-solving, and decision-making skills.
* Exceptional communication and presentation abilities.
PREFERRED QUALIFICATIONS
* Master's degree in Business, Engineering, or a related field
* Proven experience in operational excellence, process improvement, and KPI development.
* Strong leadership skills with the ability to collaborate and influence at all levels of the organization.
* Excellent analytical, problem-solving, and decision-making skills.
* Exceptional communication and presentation abilities.
* Prior experience in a software development or technology-driven environment.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,200/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
This job is no longer accepting applications
See open jobs at Amazon.See open jobs similar to "Operational Excellence TIPM , OpsTech Engineering" WCT-FCT.