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DESCRIPTION

Are you Customer Obsessed, flexible, Smart and Analytical, execution focused and Passionate about E-Commerce? Amazon Payment Services is a leading Payment service provider in the MEA Region (Middle East and Africa) with Operations spanning across 8 countries and technically integrated with 14 acquirers and 18 issuers, offers online payment service to more than 3000 Merchants. Amazon Payment Services team is trying to build a robust execution and management process for driving the best payment experience on & off Amazon. While we are working towards launching innovative ways to pay and with the most friction less manner, we understand payments to Customers & Sellers is a Key enabler in building trust.


Key job responsibilities
The role requires engaging with various teams in Amazon to understand customer pain points in Payments and build mechanisms and processes to eliminate these pain points. Build robust operational processes and drive continuous improvements through customer anecdotes. Manage incidents related to Payments, trouble shoot, engage internal and external teams to mitigate customer impact and fix problems. Supports a wide range of technology platforms across several countries and perform configurations to enable affordable payment options to customers.
- Manage real-time support, communication, escalation, reporting, and root cause analysis of software outage events that impact the Amazon customer experience.
- Deliver timely, accurate and professional technical support and information to all key stakeholders around the world including both business and technical audiences.
- Responsible for the day-to-day operations & set up mechanisms/processes to monitor payment success rates 24x7 across banks, partners, merchants and improve the same through operational excellence. Become SME (subject matter expert) for existing payments technologies as well as new technologies as they emerge.

A day in the life
Incident Management
Building and Streamlining processes.
System Configurations.
Automation.
Stakeholder Management.
Strong data analysis
Reporting and Insights
Solve customer problems.