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Program Manager - AWS Security Operations Center (SOC)
Amazon
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Seattle, WA, USA · Seattle, WA, USA · United States
Posted on Jul 18, 2024
DESCRIPTION
The AWS Security Operations Center (SOC) is looking for creative, operations focused, customer obsessed program manager to drive initiatives for organization level programs. This program manager will drive aspects of internal engagements with teams to include organization level events, production of success and engagement metrics, external customer engagements, and driving measurable operational efficiencies and impactful process changes. In addition, you will lead in organizing and managing the catalogue of security operational procedures, and authoring new SOPs in new capabilities developed through projects in conjunction with teams. As a member of the Security Operations Center (SOC) you will be at the forefront of customer and partner engagements, developing and executing on critical processes, enabling teams to move progressively in delivering results.
Key job responsibilities
We’re looking for a new teammate who is enthusiastic, self-driving, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we’ve been building.
The successful candidate will have a demonstrated ability to:
• Build trust, influence and credibility with a matrixed set of global stakeholders
• Lead projects related to improving existing processes or launching new projects
• Exhibit exceptional communication skills and instincts with stakeholders at all levels delivering concise and effective messages to a variety of audiences with the right detail and timing
• Apply strong judgment and contextual awareness to act with a high degree of autonomy
• Support change management and communication activities
• Set collaboration committees for specific business objectives in order to deliver solutions with the most efficient use of resources and technologies
• Act as a bridge between relevant teams to ensure internal communications content is laddering up to core themes, big rock moments, and is engaging to all employees across the org and our partners.
• Examine costs, benefits, and tradeoffs across multiple customer groups to assess impacts and benefits of proposed projects
A day in the life
The work environment here is fast-paced and continually evolving, and every Amazonian is passionate about ownership and delivering results for customers and our company. A successful candidate will have an opportunity to support and improve the Security Operations Center (SOC) experience for our customers while providing critical support for the internal teams who are delivering the service in a fast paced, secure environment. The work is challenging and varies daily, offering a continuous learning experience. The candidate for this role will have strong operational, process skills, with experience using project management tools and processes for efficient task management and project tracking. Strong writing and communication capabilities will be crucial.
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
This job is no longer accepting applications
See open jobs at Amazon.See open jobs similar to "Program Manager - AWS Security Operations Center (SOC)" WCT-FCT.