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Engagement Principal, TPM, AWS Support - Kumo



Customer Service
Arlington, VA, USA
Posted on Friday, July 5, 2024


We are seeking a highly experienced and motivated Principal TPM to join our team. The Kumo Engagement Principal TPM is responsible for educating, enabling, and helping drive adoption of Kumo's products and services within the large AWS Support organization (15K+ builder strong) and AWS Support external customers, as well as driving Kumo-wide strategic, high-impact, complex programs and initiatives. They work closely with internal customers to understand their business needs, build mechanisms that help Kumo and its customers operate at scale to maximize customer benefit, and drive efficiencies across the organization. They engage with and help provide internal customers clarity on Kumo's roadmap, and collaborate with them to prioritize investments appropriately.

Internally within Kumo, they work with leadership to drive tech and business programs that have impact not only across Kumo, but also across AWS Support, and beyond. They establish scalable, lasting, and efficient mechanisms to better inspect and optimize our business.

Key job responsibilities
Product Strategy: Work with customers and product management to develop and execute comprehensive product strategies that align with the organization's vision and goals.

Enablement & Collaboration: Build and maintain strong mechanisms and relationships with key stakeholders, including internal customers, service partners, and internal Kumo teams, in order to deliver positive outcomes for the business and customer operations. Collaborate with cross-functional teams to ensure that product requirements are met and that feedback is incorporated into the product development process.

Technical Assessment: Conduct thorough technical assessments of new product and service ideas, including feasibility, risk, and return on investment. Identify and mitigate technical and business risks that may impact the success of the product.

A day in the life
As an Engagement Principal TPM in Kumo, you will engage and work with Kumo product leaders and AWS Support stakeholders to align priorities and identify/capitalize on product adoption opportunities. Conversely, you will work with internal customers to help them build mechanisms for their product request prioritization, and build and execute Kumo mechanisms to drive ongoing alignment.

You will also work with Kumo product and engineering leaders to manage projects and programs that raise Kumo's delivery bar.

As part of the Gaido team in Kumo, you will serve as a senior mentor and guide to more junior T/PMs and drive best practices as part as Kumo's TPM guild.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.


- 10+ years of technical product or program management experience
- 10+ years of working directly with engineering teams experience
- 5+ years of software development experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules


- 8+ years of hands-on work managing complex technology projects experience
- PMI/Program Mgmt. Certifications

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,300/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.