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DESCRIPTION

Are you a seasoned leader passionate about how a brand comes to life through words, whether it’s for a headline on a landing page or simply explaining the value of a deeply complex interaction. If you understand how content unfolds as a customer moves through an experience and connects to their needs at every step, this position is for you.

We're on a journey to build something new! The Vehicle Sales team is building a new research, discovery, and shopping products that can connect customers to their car of choice. Our goal is to simplify the car buying process and our group functions as a start-up within Amazon. We’re looking for an experienced Content Designer / UX Writer who is a fierce advocate for the customer—distilling complex problems into simple, savvy communications. You tirelessly work to understand how customers think and speak to identify language that is both useful and natural. You collaborate with designers, product managers, researchers, and developers to craft solutions that are strategically sound. You quickly become the expert of your domain, proactively gathering research and data about the products and services to which you provide content to inform your decisions. You understand that content is a significant part of the customer experience, and work closely with brand, marketing, and product design to ensure the text, visuals, and interaction achieve a perfect harmony.


Key job responsibilities
Establish, maintain, and improve a tone of voice grounded in the Amazon brand yet adapted to the needs of specific customers.

Craft clear, concise UI text for the digital experience and have a strong influence on how content shows up across the entire funnel, including brand and marketing content.

Create and drive adoption for the content style guides and writing best practices.

Obsess about and anticipate customer needs to write innovative and simplified solutions to complex concepts and ideas.

Influence product strategy, driving mindful discussions with product managers, UX designers, engineers, and stakeholders.

About the team
This role is one of the first on a newly formed team in with a vision to create innovative automotive discovery and shopping experiences on Amazon, providing customers better convenience and more selection. We’re collaborating with other experienced teams at Amazon to define the future of how customers research and shop for cars online.


We are also open to candidates in Arlington VA / D.C. areas.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | New York, NY, USA