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NA Sr. Risk Mgr, WWOps Social Responsibility



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Multiple locations · Arlington, VA, USA · London, UK
Posted on Thursday, February 1, 2024


Join us at the cutting edge of Amazon's sustainability initiatives to work on environmental and social advancements to support Amazon's long term worldwide sustainability strategy. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

The Worldwide Sustainability (WWS) organization capitalizes on Amazon’s scale, speed, and ability to build, invent and simplify, a more resilient and sustainable company. We manage our social and environmental impacts globally, and drive solutions that enable our customers, businesses, and the world to become more sustainable.

Amazon's Social Responsibility program drives customer trust, business continuity, and sustainable social impact by embedding respect for human rights and the environment throughout Amazon’s entire value chain. We implement company-wide standards and commitments (such as our Global Human Rights Principles and Supply Chain Standards). We seek to continuously improve the tools and processes used in integrating human rights and environmental due diligence across the business.

We are looking for a self-motivated, program manager to oversee the development of a social responsibility program to support the operations in North America. This program manager will work with business partners such as Operations, procurement, transportation and logistics, PR, Legal, HR and compliance to design and implement mechanisms to meet Amazon’s human rights principles and supply chain standards. This position requires written communication skills, attention to detail, and organizational and project management abilities.

The program manager will be expected to handle day-to-day issues (constantly thinking about how to invent and simplify to improve), and will also be expected to strategize on longer-term, program-wide initiatives.

Key job responsibilities
• Coordinate with multiple Amazon businesses and functions, as well as third-party social responsibility service providers and suppliers
• Proactively work with cross functional teams to enhance and evolve programs to drive measurable improvements on process efficiency and improvements
• Analyze data to track trends and initiate deep dives to detect opportunities
• Participate in region partnerships with industry associations, identifying opportunities for leveraging the membership
• Develop and improve project and program management processes, prioritizing ways to leverage technology and automate
• Develop capacity building materials and tools that can be used for internal stakeholders and suppliers
• Identify and research programmatic opportunities (tools, resources, process gaps) and use a data-driven approach to write project proposals/white papers
• Create operational metrics and business reporting
• Innovate with regard to data collection and analysis, methodologies, and technology
• Develop communications and self-service tools that will reach a large number of supplier and business stakeholders at scale to effectively implement programs
• Develop mechanisms to uphold Amazon policies and standards, e.g., standard operating procedures
• Influence without authority

A day in the life

About the team
Inclusive Team Culture:
Here at Amazon, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance:
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Mentorship and Career Growth:
We have a career path for you no matter what stage you’re in when you start here. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | New York City, NY, USA | San Francisco, CA, USA | Seattle, WA, USA


• Bachelor’s degree in human rights, law, public policy, engineering, ethics, economics, or related field.
• 8+ years of experience in business and human rights, social impact, corporate social responsibility, sustainable development, social justice, and/or related field.
• Deep expertise in the UN Guiding Principles on Business and Human Rights and other leading human rights frameworks.
• Experience with multi-stakeholder engagement, capacity building, and collaboration.
• Track record of working independently and with a diverse set of partners to solve complex, large-scale issues.
• 5+ years of experience working in retail/sourcing, operations


• 5+ years' experience managing escalations
• 5+ years of experience working in social responsibility or sustainability
• Demonstrated experience using judgment skills and abilities to make decisions quickly
• Attention to detail
• Experience using written communication skills
• Ability to analyze and propose data-driven solutions
• Experience with business reporting
• Ability to prioritize effectively to manage multiple, changing priorities
• Proficiency in writing documentation in Word and analysis in Excel
• Experience with workflow management systems
• Knowledge of SQL or Tableau
• Ability to operate both strategically and tactically in a fast-paced environment
• Ability to identify and solve ambiguous problems; identifying customer needs and inventing new and efficient ways to meet those needs
• Familiar with retail, private brands, or sourcing at Amazon
• Energized by the opportunity to work on a global team

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,300/year in our lowest geographic market up to $210,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit Applicants should apply via our internal or external career site.

This job is no longer accepting applications

See open jobs at Amazon.