Q2C Professional

IBM
IBM

Tokyo, Japan · Taipei City, Taiwan

Posted on Jun 3, 2026
Introduction

At IBM Finance & Operations, we are the backbone of IBM’s transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You’ll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.

Your role and responsibilities

As a Quote to Cash Professional, you will utilize Quote to Cash (Q2C) process knowledge to perform supply and demand management transactions across the extended enterprise. You will play a key role in promoting client satisfaction and sales productivity through accurate handling of processing and transaction requirements. Your primary responsibilities will include: • Execute Fulfillment Processes: Execute defined fulfillment processes in line with business controls and meet business objectives, ensuring seamless order to cash integration. • Manage Transactions: Perform supply and demand management transactions, including quote/proposal preparation, contract audit and registration, order, billing, and basic contract/agreement preparation. • Maintain Customer Records: Ensure accurate and up-to-date customer master records, supporting end-to-end transactions and promoting client satisfaction. • Process Requirements: Accurately handle processing and transaction requirements, meeting business objectives and promoting sales productivity. • Promote Client Satisfaction: Foster strong relationships with clients through effective communication and issue resolution, driving client satisfaction and loyalty.

Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise

• Q2C Process Knowledge: Exposure to Quote to Cash (Q2C) process, including supply and demand management transactions across the extended enterprise.

• Transaction Management: Experience working with transactions such as quote/proposal preparation, contract audit and registration, order, billing, and basic contract/agreement preparation.

• Fulfillment Process Execution: Exposure to executing defined fulfillment processes in line with business controls and meeting business objectives.

• Customer Record Maintenance: Experience working with customer master records, ensuring accuracy and supporting end-to-end transactions.

• Processing Requirement Handling: Exposure to accurately handling processing and transaction requirements to meet business objectives.

Preferred technical and professional experience

• Q2C Process Enhancement: Exposure to identifying areas for process improvements in Quote to Cash (Q2C) processes, including supply and demand management transactions.

• Advanced Transaction Management: Experience working with complex transactions, such as contract negotiations and special billing arrangements, to support business growth.

• Fulfillment Process Optimization: Exposure to analyzing and optimizing fulfillment processes to improve efficiency and meet changing business objectives.

ABOUT BUSINESS UNIT

The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM’s financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

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