Delivery Consultant - Professional Services Engineer - Advanced Integration - Turbonomic & Instana

IBM
IBM

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Sales & Business Development

Tokyo, Japan · Washington, DC, USA

Posted on Jun 2, 2026
Introduction

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.

Your role and responsibilities

As a Technology Expert Labs Delivery Consultant, Professional Services Engineer (PSE) and Advanced Integration specialty, you will be responsible for providing deep subject matter expertise towards a successful services delivery practice to Turbonomic's ∨ Instana's customers. You will serve as the primary point of contact for all technical queries related to your customers' engagements, as you support your Technical Account Manager and Delivery Team to drive customer progress along the ARM (Application Resource Management) multi-journey. There is specialty concentration in programing/scripting languages, DevOps practices, business intelligence suggesting a level of coding experience.

Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise

What You Will Do:

  • Help identify the need for training (content) across the practice.
  • Collaborate with engineering and product management teams to develop innovative solutions to customer requirements.
  • Demonstrate clear understanding of industry trends, common challenges, best practices, customer's business, competitors, market positioning and adoption of best practices.
  • Establish & execute account governance, set delivery metrics and drive customer excellence in existing accounts.
  • Ensure overall quality of the interaction with each customer, coordination of all aspects of delivery, and overall adoption of Turbonomic ∨ Instana solutions across the customer landscape.
  • Drive results on services engagements to ensure rapid adoption and short time to value for customers.
  • Identify opportunities within the customer’s environment to extend Turbonomic ∨ Instana adoption by understanding their key business and technical objectives.
  • Document all work with customers including overall value provided, run books, configuration guides, and executive summaries.
  • Maintain current functional and technical knowledge of Turbonomic ∨ Instana, Cloud, Containers, and Virtualization, data center infrastructure and other emerging technologies.
  • Assist with documenting best practices in developing and implementing Turbonomic ∨ Instana solutions.
  • Maintain all current Turbonomic ∨ Instana certifications as required.
  • Install, deploy, upgrade and maintain the customer Turbonomic ∨ Instana platform
  • Ensure best practises and standards are followed and adhered to with all customer engagements
  • Support as Subject Matter Expert (SME) the Turbonomic ∨ Instana Technical Account Manager, Sales Engineering and Account Executives assigned to the customer.
  • Ensure your customer receives quantifiable & quantifiable value from Turbonomic ∨ Instana by both guiding and leading them along the defined ARM Multi-Journey roadmap towards the identified and agreed Business Outcomes.
  • Translate Business Outcomes and/or Business Pains and Turbonomic's ∨ Instana's technical capabilities mapping to an Agile methodology and Scrum framework services delivery.
  • Work within an Agile Methodology and Scrum Framework applied for Professional Services Delivery..
  • Create, Manage, Improve custom integrations for Turbonomic ∨ Instana leveraging scripting/programming languages

What You Will Bring:

  • A sense of urgency, diligence and proactiveness
  • Demonstrated ability to work independently to plan, prioritize, coordinate, and manage multiple resources, across multiple client engagement projects of varying degrees of complexity.
  • Demonstrated ability to meet client expectations while adhering to defined corporate policies, practices, and processes.
  • Bachelor's Degree in Math, CS, IT Business Management, Economics, Engineering or related field or equivalent experience.
  • Technologist level of understanding of hardware and software architecture, virtualization, cloud and associated infrastructure design and development.
  • Strong organizational skills with an ability to manage competing client demands.
  • 10+ years of experience in an infrastructure, datacenter, dev-ops and or architecture role, with an understanding of platform architecture and design
  • Extensive field experience in one or more of these fields: virtualization (7+ yrs), cloud computing architectures (5+ yrs) and containers (3+ yrs)
  • Strong analytical, organizational and documentation skills.
  • Professional level communication and interpersonal skills.
  • 5 years minimum experience as a Professional Services Engineer, consultant or Sales Engineer.
  • Agile/Scrum Certification of equivalent experience
  • Languages: Python, PowerShell
  • DevOps: GitHub
Preferred technical and professional experience
  • Software Development experience a plus.
  • Exposure to Turbonomic ∨ Instana as part of experience in the Professional Services or Consultant Role
  • Turbonomic ∨ Instana Professional Certification
  • Versed in Atlassian JIRA platform or similar
  • Proven experience working with Agile Methodology and Scrum Framework on associated fields.
  • Languages: Bash (shell scripting)
  • Languages: Golang
  • DevOps: Jira, Docker/Kubernetes, Terraform
  • DevOps: Harness/Chef/Ansible
  • Business Intelligence/Reporting: ThoughtSpot, PowerBI, Tableau, SQL Server Reporting Service (SSRS)
  • General Coding Experience: Backend Developer, API Development, Linux/Unix
  • General Coding Experience: Asynchronous Data Flows, Authentication/Authorization

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

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