Customer Success Engineer - Intern

IBM

IBM

Sales & Business Development, Customer Service

central area, singapore

Posted on Mar 24, 2026
Introduction

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.

Your role and responsibilities

As a Customer Success Engineer Intern, you will gain hands‑on experience supporting client solutions and learning how technology helps drive customer success. You will work alongside experienced team members to understand how IBM products are used to support client adoption, growth, and value realization.

With guidance and mentorship, you will:

• Support Solution Design: Assist in preparing and delivering technical proof points such as demonstrations, proofs of technology (POTs), proofs of concept (POCs), workshops, solution designs, and minimum viable products (MVPs).

• Learn About Client Challenges: Participate in client discussions and activities to understand their key challenges and learn how organizations modernize and adopt IBM’s technology portfolio.

• Assist in Success Planning: Support the development of success plans by learning about deployment roadmaps, milestones, and desired outcomes in collaboration with client stakeholders.

• Observe Client Engagements: Observe and assist in client interactions, including identifying stakeholders, participating in use‑case workshops, and learning how business outcomes are measured.

• Explore Client Solution Development: Learn how viable client solutions are designed by leveraging existing product capabilities to meet client needs.

This internship is designed to help you build foundational skills in customer success, client engagement, and solution design within a collaborative learning environment.

Required education
Bachelor's Degree
Required technical and professional expertise

• Exposure to Technical Accelerators: Familiarity with creating and delivering technical proof points through demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs. • Basic Understanding of Client Challenges: Interest in understanding clients' main challenges and curiosity about their modernization and adoption of technology portfolios. • Interest in Solution Design: Basic understanding of designing viable client solutions by leveraging current product capabilities. • Exposure to Success Planning: Familiarity with developing a success plan that describes deployment roadmap(s), milestones, and outcomes. • Curiosity about Client Interactions: Willingness to learn about finding sponsors, conducting use-case workshops, and establishing measurable business outcomes.

Preferred technical and professional experience

• Familiarity with Cloud Platforms: Exposure to cloud-based technologies and platforms is beneficial for designing viable client solutions. • Knowledge of IT Industry Trends: Basic understanding of current IT industry trends and emerging technologies can help in understanding clients' main challenges. • Exposure to Agile Methodologies: Familiarity with agile methodologies and iterative development can aid in developing success plans and solution design.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

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