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SAP Sustainment Lead

IBM

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Texas City, TX, USA · California, USA

Posted on May 30, 2025

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

IBM is seeking a Sustainment Lead who will be responsible for overseeing the day-to-day delivery, ongoing support, maintenance, and optimization of an SAP system after its initial implementation to ensure it continues to meet business needs and delivers expected value. This will include oversight of the Operations and Maintenance team, implementing new solution capabilities, process improvements, testing, defect/issue resolutions and communication with the client.

You will provide industry best practices (ITIL) processes and procedures, as well as the enforcement of the overall governance model for Helpdesk operations. You will design both short term and long-term strategies for continuous improvement in supporting operations for our agencies.

Candidate should possess excellent customer relationship management skills including effective oral and written communications.

DMV/Washington, DC Metro area candidates strongly preferred.

This hybrid role will be required to work onsite in the Reston, VA office Monday through Thursday.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

Extensive experience working as a Sustainment Lead in an ERP or SaaS environment providing guidance and support to operations personnel
Experience leading large, complex projects involving multiple customer stakeholders and a distributed, cross-functional team that includes subcontractors and part-time SMEs
Advanced experience engaging with client stakeholders and customers to determine appropriate process improvements
Experience managing Service Level Agreements and Ticket queues in support of Sustainment operations
Must Have the ability to obtain and maintain a Public Trust security clearance

Preferred technical and professional experience

Experience managing large scale ERP transformation projects from end-to-end (requirements gathering, deployment, O&M); managing operational processes and systems
Experience with ERP Shared Services
Experience using and operating a Sustainment operation with a ServiceNow ITSM solution
Project Management Professional (PMP) Certification
Extensive Federal expertise

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

This job is no longer accepting applications

See open jobs at IBM.See open jobs similar to "SAP Sustainment Lead" WCT-FCT.

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