Process Analyst (Korean Speaking) - Order to Cash (O2C)

IBM
IBM

IT

Petaling Jaya, Selangor, Malaysia

Posted on Sep 22, 2026
Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

Key Responsibilities

Accounts Receivable & Cash Application

Process, post, and reconcile customer payments and cash receipts.

Prepare journal entries and perform account reconciliations.

Investigate and resolve unapplied, misapplied, or unidentified cash receipts.

Analyze receivable accounts and support audit preparation activities.

Perform Sales vs. Payment Reconciliation to ensure accurate matching of customer payments against invoices and timely resolution of discrepancies.

Banking & Payment Operations

Maintain accurate transaction records in SAP ERP.

Monitor customer account status and cash application performance against key metrics.

Ensure accurate allocation and settlement of customer payments.

Customer Master Data & Credit Management

Create and maintain customer master records in ERP systems.

Perform credit analysis and assign appropriate credit limits.

Monitor dunning processes and customer credit exposure.

Manage account blocking and unblocking activities in accordance with company policies.

Process Excellence

Drive cash application automation and increase touchless cash settlement.

Build and leverage reports for account analysis and performance monitoring.

Simplify processes, improve operational efficiency, and reduce process complexity.

Support change management and continuous improvement initiatives.

Ensure adherence to SLAs, compliance requirements, and internal controls.

Required education
Bachelor's Degree
Required technical and professional expertise

Required Qualifications

· Commerce graduate, Accounting, Finance, or a related field.

· 3-6 years of experience in Order-to-Cash (O2C), Accounts Receivable, Cash Application, or Credit Management.

· Strong understanding of accounting principles, reconciliations, and payment processing.

· Experience managing cash application metrics and driving operational improvements.

· Proven expertise in automation, process optimization, and account analysis.

· Experience collaborating with customers, Sales, and Finance teams to achieve business goals.

Preferred technical and professional experience

Preferred Skills

· Proficiency in MS Office Suite, particularly Excel.

· Experience with SAP S/4HANA, or similar financial systems.

· Strong analytical, reporting, and problem-solving skills.

· Ability to manage multiple priorities and work under tight deadlines.

· Experience supporting transformation and change management initiatives.

· Excellent communication, stakeholder management, and teamwork skills.

· Flexible to work in rotational shifts.

· Commitment to continuous learning and professional development.

Key Competencies

· Accounts Receivable Management

· Cash Application & Reconciliation

· Sales vs. Payment Reconciliation

· Customer Master Data Management

· Credit Management & Risk Assessment

· SAP S/4HANA

· Financial Analysis & Reporting

· Process Improvement & Automation

· SLA & Compliance Management

Language Requirement

Mandatory: Proficiency in Korean (reading, writing, and speaking), with the ability to communicate effectively with Korean customers, business partners, and stakeholders.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

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