Service Quality support member

IBM
IBM

Quality Assurance, Customer Service

Tokyo, Japan

Posted on Sep 10, 2026
Introduction

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.

Your role and responsibilities

以下のいずれかもしくは複数のチームでの主な作業の支援を実施します。

・お客様からの障害・QA 問い合わせ状況管理と傾向分析

・重要障害 ( MEC ) の傾向分析

・IBM ソフトウェア製品に関する売り上げ管理

・システム事前検証 ( システムアシュアランスレビュー )のスケジュール調整および課題管理

・ソフトウェア製品事前稼働検証における社内部門間経費処理と管理

・社内技術情報共有データベースの管理

・社内ウェブサイトへのチーム情報更新・管理

Required education
None
Required technical and professional expertise

以下の人物像を求めます

"高い志:

・物事を深く探求して、問題を解決する強い意志があること。

・お客様の成長や社会の発展・変革に貢献したいという前向きな思考を持っていること。

好奇心:

・未知のことや変化を楽しみ、柔軟に対応できること。

・テクノロジーの動向に加えて、ビジネスやマーケットの動向にも興味があること。

・コンピューター技術を使った、問題解決や創作に興味があること。

能力:

・課題に対して、当事者意識を持って自ら率先して取り組むことができること。

・論理的思考力と、それを伝える表現力があること。

・情報収集や分析に興味があり、分析と予測を繰返せること。

・チームの一員としてチームに貢献し、チームワークを大切にできること。"

Preferred technical and professional experience

・IT ( HW / SW ) の基本的な知識

・Global Companyにおける基本的な英語力

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.