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Introduction
- Demonstrated ability to thrive in a fast-changing client environment, with proficient client interaction in Italian
- Strong problem-solving skills and the capacity for creative thinking.
- Exceptional task prioritization and communication skills, both internally within IBM and externally with clients.
- Fluent in Italian and very proficient in English, able to handle calls and participate or lead meetings in both languages.
- Good Microsoft Excel skills.
- Superior organizational abilities to manage multiple tasks and deadlines effectively.
- A proactive attitude with a drive for continuous improvement
Your role and responsibilities
We are seeking a dedicated and detail-oriented PTP Accountant to join our dynamic Italian team. The successful candidate will play a crucial role in managing invoice processing, vendor query management, and the Travel & Expense (T&E) process. This position requires direct interaction with both clients and vendors, necessitating excellent communication skills and a customer-centric approach.
In addition, the individual will be responsible for managing Accounts Payable reconciliations related to the French e-invoicing process and ensuring compliance with the new e-invoicing requirements in France. The role also supports an expanded scope of activities and increased transaction volumes across other areas of the PTP function. Proficiency in Italian is required.
Required education
None
Preferred education
Bachelor's Degree
Required technical and professional expertise
- SAP skills as an asset
- Experience in P2P processes is highly advantageous, particularly in invoice processing, vendor support, and reporting.
Preferred technical and professional experience
• Exposure to Quality Standards: Familiarity with operational metrics and quality standards in a service operations environment, including understanding of key performance indicators and service level agreements.
• Basic Knowledge of Process Analysis: Exposure to analyzing processes and identifying areas for improvement, including understanding of workflow optimization and efficiency gains.
• Familiarity with Customer Service Tools: Basic understanding of tools and systems used to manage customer interactions, including ticketing systems and customer relationship management software.