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Description

Want to change the way people stream entertainment? We are seeking an experienced senior program manager to lead our efforts in building new and innovative experiences in how customers engage with their digital subscriptions, delivering a best-in-class entertainment hub experience in the Prime Video app. Prime Video is a fast-paced growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating is at the heart of everything we do.

We are seeking an analytical, resourceful, customer-focused Senior Program Manager, with strong written and verbal communication skills, to support the growth of Prime Video within the Subscriptions Product remit. This role is the operational backbone of Prime Video subscriptions offers, plans, and lifecycle management - and will be accountable for translating strategy into action to drive business performance and delightful customer outcomes. You will lead critical strategic initiatives, work backwards from our goals to create actionable milestones, develop streamlined mechanisms, and drive AI adoption and process automation to scale with growing global complexity.

The ideal candidate will thrive in a quickly evolving industry landscape and will be able to work cross-functionally to take big ideas and implement realistic roadmaps to deliver results. As a Sr program manager you will anticipate bottlenecks, provide escalation management, and ensure teams are on track against deliverables and goals. This role is inherently cross-functional; you will work with engineering, product managers, design, finance, legal, BD, customer service, and business owners to bring products to market, develop business opportunities, and enhance our customer experience.


Key job responsibilities
Develop a deep understanding of the Prime Video customer, both existing and potential.
Develop strategy and SOPs, with emphasis in leveraging AI, in support of growth pillars such as offer expansion and lifecycle migrations
Develop a thorough understanding of the digital video market segments, and continually assess the competitive landscape and emerging industry trends.
Break down high-level strategy goals into actionable programs
Work with cross-functional teams to ensure key roadmaps and activities are aligned to short and long-term business objectives
Manage regular mechanisms (e.g., CPRs, defect triage) to ensure timely delivery of initiatives and surface any trade-offs for debate
Collaborate with partner teams such as finance, product, tech to scope and size initiatives for roadmap prioritization