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Description

About the Role:
The Account Manager will own and manage a portfolio of mass market seller accounts there by significantly scaling them on the marketplace. This role requires a hands-on, data-driven professional who can build deep seller relationships, drive competitive business growth, and deliver exceptional customer experience through strategic seller enablement. The AM will act as a trusted business advisor to sellers, helping them scale their business while achieving organizational goals.


Key job responsibilities

1. Competitive Pricing & Negotiations

- Conduct pricing benchmarking against competitor platforms to identify gaps.
- Negotiate with sellers to achieve competitive price points that drive conversions.
- Track and improve competitively priced products across managed catalog.
- Educate sellers on unit economics and sustainable pricing strategies.

2. Selection Growth — New Product Launches

- Identify high-demand product gaps and recommend new selection to sellers.
- Drive live selection growth by onboarding new products month-over-month.
- Ensure listed products remain active, buyable, and optimized for discoverability.

3. Business Growth & Market Share Expansion

- Own revenue growth targets for assigned seller accounts.
- Build and execute strategic account plans to grow shipped units, GMS, and daily run rate.
- Improve seller's traffic share, glance views, and conversion rates.

4. Promotional Enablement

- Enable sellers on Advertising, Deals, Coupons, and Buy X Get Y offers.
- Track promotion adoption rate and measure incremental revenue impact.
- Educate sellers on self-serve promotional tools and best practices.

5. End-to-End Account Ownership

- Serve as single point of contact for all seller needs.
- Conduct regular business reviews with performance insights and recommendations.
- Monitor seller health metrics and proactively resolve risks.
- Collaborate cross-functionally to unblock seller growth.