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Description

The Operations Supervisor supports the day-to-day execution of Third-Party (3P) and External Delivery Service Partner (EDSP) transportation operations. This role acts as the first operational point of contact for delivery partners during business hours and ensures daily plans are executed in line with defined targets, Standard Operating Procedures (SOPs), and operational guidance. The role focuses on monitoring operational performance, escalating risks, resolving standard issues, and supporting performance management through accurate reporting and data analysis. The Operations Supervisor works under the direction of senior operations or program leadership and collaborates with internal stakeholders to maintain stable, compliant delivery operations.

Key job responsibilities
•Serve as the primary day-to-day operational contact for assigned 3P and EDSP partners, supporting execution of daily delivery plans.
•Monitor daily operational metrics including delivery performance, capacity utilisation, scan compliance, and service quality.
•Identify operational issues and defects, resolving standard issues independently and escalating complex risks as required.
•Support partner performance discussions by preparing data, tracking actions, and following up on agreed corrective actions.
•Maintain adherence to Standard Operating Procedures (SOPs) and support compliance with operational and safety standards.
•Coordinate with internal teams (Operations, Planning, Tech, Program teams) to support issue resolution and execution priorities.
•Support onboarding, access requests, and readiness activities for partner teams in line with established processes.
•Maintain accurate daily and weekly reporting, ensuring data quality and timely updates to dashboards and trackers.
•Provide operational support during peak events, ensuring execution remains aligned to defined plans and guidance.