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Catalog Specialist, Customer Experience and Business Trends (CXBT) Capability Team
Amazon
Customer Service
Bengaluru, Karnataka, India · Bengaluru, Karnataka, India · India · Karnataka, India
Posted on Sep 17, 2025
DESCRIPTION
As the earth's most customer-centric company, Amazon obsesses at improving customer experience on a daily basis. We are looking for a motivated full-time employee to join our Customer Experience Strategy team in Bangalore, India. This role is ideal for a candidate looking for to learn with an exciting, dynamic company.
Key job responsibilities
- Performing a wide range of data collection, data entry, and data processing related tasks (e.g., data tagging, uploading data into online systems). Conducting data validation and analysis
- Using high level of judgement to determine/identify differentiated experiences and/or trends.
- Partner with internal stakeholders and deliver high quality work, escalate operational issues, draft SOPs.
- Conduct trainings for the team whenever required to improve cross-skilling and build more capabilities
- Contribute and lead process improvement initiatives that impact overall efficiency/ quality
- Managing team engagement activities
- Building workflows and automating tasks using AI.