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DESCRIPTION

We are seeking a dynamic and forward-thinking Relocation & Assignments Specialist who will leverage their expertise to drive transformative solutions and strategic initiatives for improvements in customer experience, operational excellence, waste elimination, vendor performance, financial management, tech efficiencies, and the success of major projects.

In this critical role, you will be part of a global team managing domestic and international relocations and assignments, ensuring Amazon can deploy the right talent to the right location. You will have the opportunity to collaborate with cross-functional teams of service, product, tech, and finance leads to define the moments that matter for our customers and ensure Amazon is competitively placed in the industry in terms of our policies and our service delivery. Your technical knowledge of relocation and international assignments will be instrumental in identifying opportunities for innovation and simplification, streamlining processes, implementing innovative solutions, and moving from manual to automated processes.

By joining our team, you'll have the opportunity to make a significant impact on our global support for mobile employees, leveraging large data sets and GenAI. We value customer obsession, ownership, innovation, and continuous learning. If you're passionate about driving positive change and delivering exceptional results, we want to hear from you.



Key job responsibilities
• Leverage industry expertise and key program metrics to design and implement high-impact solutions, strategies, and mechanisms that improve the employee and stakeholder experience for our programs.
• Collaborate with cross-functional teams to identify and resolve issues, demonstrating ownership and accountability.
• Partner with technical teams to build solutions for our customers, leveraging AI solutions to simplify and streamline the experience.
• Provide subject matter expertise and guidance to internal stakeholders, fostering a culture of continuous learning and curiosity.
• Resolve customer inquiries by providing clear, accurate solutions while ensuring customer satisfaction.



A day in the life
As a Relocation & Assignments Specialist, you will work closely with stakeholders and team leaders to define the strategies, customer experiences, and continuous improvements for our program, including policies (eligibility, benefits guardrails, etc.), vendor performance, contacts and escalations, finance review, and strategic alignment with product/tech. You will contribute to and lead initiatives to eliminate manual work and leverage automation and AI to deliver continuous improvement opportunities for our customers. Your ability to balance analytical thinking with practical execution will help drive improvements in our processes and deliver results for our customers.

About the team
At Amazon, we are relentlessly focused on delighting our customers and fostering a culture of innovation. Our Relocation Services team is at the forefront of this mission, ensuring a seamless and compliant relocation and tax experience for our global workforce and stakeholders.