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DESCRIPTION

The Senior Operational Excellence (OpsEx) Lead will drive strategic, cross-functional programs that span customer experience, cost optimization, and long-term operational strategy within Global Talent Solutions (GTS). This role demands a consultant mindset—someone who thrives in ambiguity, builds clarity where there is none, and proactively defines their own goals and roadmap based on data and high-impact opportunities.

As a strategic thought partner, this leader will work across Amazon Talent Acquisition, PXT Finance, and global recruiting partners to influence Director-level+ stakeholders and shape the future of operational excellence. The role blends customer obsession, data-driven decision-making, and systems-level thinking to solve complex problems, improve scalability, and deliver measurable business outcomes.

The ideal candidate is highly analytical, comfortable navigating loosely defined spaces, and adept at identifying root causes of systemic issues. They must demonstrate the ability to craft mechanisms, drive change at scale, and prioritize initiatives with a clear line of sight to long-term value creation. This is an opportunity to operate at the intersection of strategy, transformation, and execution, playing a key role in shaping how Amazon attracts and hires talent globally.

If you’re a resourceful, self-directed leader who can balance strategy with operational detail—and who sees ambiguity as an opportunity rather than a barrier—we want to hear from you.


Key job responsibilities
In this role you will:
• Shape the future of Global Talent Solutions and Amazon Talent Acquisition, owning critical goals to achieve growth, scale and drive continuous innovation
• Design, prioritize, and drive strategic programs and roadmap inputs
• Partner with and influence Finance, Operations, and GTS partners
• Create and maintain complex program plans and manage project schedules; collaborate effectively across teams to drive commitment to timelines and deliverables.
• Define operational planning and work alongside the senior leadership team
• Own communications to project members and stakeholders on progress, issues, and risks including regular status updates and various white paper analysis
• Lead and own the execution of reporting, working on high ambiguous data set with rigor and precision. Develop new methods and mechanisms on savings at large scale.

About the team
The Global Talent Solutions Team is reinventing how we recruit at Amazon. Recruiting the right candidates across all of Amazon is critical to our ability to innovate and build on behalf of customers. As the search for talent becomes more competitive, we are bringing together recruiting, science, tech, programs, and process teams to find and hire candidates who raise the bar more quickly and efficiently. We are seeking a Senior Engagement Leader to lead initiatives that innovate, scale, and improve global services and capabilities for the Amazon recruiting community.