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DESCRIPTION

Kindle Unlimited brings the advantages of subscriptions to the world of digital reading. With millions of Kindle books and thousands of audiobooks, magazines, and comics available to subscribers, Kindle Unlimited has something to offer for almost every reader.

We are seeking a principal product leader, with deep experience in shopping and media consumption UX/CX, to join our Kindle Unlimited team. In this role, you will be responsible for long-term vision and strategy for Kindle Unlimited globally, with an emphasis on establishing UX and CX standards, cohesion, and benchmarks. You will influence a larger number partner teams across Amazon, equipping them with guidance on how to build a customer-obsessed Kindle Unlimited CX integrated within the overall Amazon Books and Kindle experience. You will work closely with engineering leaders, product teams, UX design, marketing, science and analytics, and finance.

Our ideal candidate will have deep product management experience, ability to influence a large set of stakeholders, especially senior business leaders, and the right balance between thinking innovatively and delivering viable, customer-facing solutions that reinforce Kindle Unlimited's position as the worlds most loved reading subscription.

Key job responsibilities
-Developing standards and benchmark guidance for a large set stakeholder product tech teams.
-Identifying customer and business opportunities and translating these opportunities into long-term vision and strategy.
-Partnering with engineering and science teams to provide the right tools and mental models that enable Kindle Unlimited CX improvement at scale.
-Managing prioritization, tradeoffs, and cross-functional alignment, including presenting to senior leadership with high-judgement proposals to resolve debates of competing priorities.
-Partnering with design teams to translate ideas into great customer experiences.