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DESCRIPTION

The Buy with Prime (BwP) team is seeking a Solution Engineer. Solution Engineer is a high impact, high visibility technical role leading the integration of Buy with Prime product with complex eCommerce websites. Solution Engineer will have a solution mindset and acts as a deep Buy with Prime product expert. They work directly with the customer to troubleshoot issues that is preventing the customer from BwP launch and accelerate resolution by providing a creative solution. Solution Engineer will also build demos, Proof of Concepts & tools that will help adoption and acceleration of Buy with Prime product.

The successful candidate will have a track record of 1) managing customer product launches and technical integration; 2) building the relationships by partnering across multiple teams such as sales, account management, product, engineering, and solution architects to successfully launch the customer on Buy with Prime product and features; 3) owning internal as well as Customer facing operating procedures, with a continuous lens on process improvement; 4) demonstrating strong customer obsession through driving process improvement and advocating for the customer as part of internal reviews.


Key job responsibilities
- Troubleshoot and provide solutions to the customers adopting Buy with Prime product features.
- Integrate Buy with Prime product with complex eCommerce websites and launch Buy with Prime product and features.
- Optimize the Buy with Prime product on customer eCommerce websites by providing consultative guidance.
- Build demos, Proof of Concepts & tools that will help adoption and acceleration of Buy with Prime product.

About the team
Buy with Prime is a new way to extend Prime shopping benefits—including fast, free shipping, a seamless checkout experience, and free returns—to merchants’ own online stores, ultimately increasing selection for Prime members.